Choosing a Plumber: 6 Questions Every Homeowner Should Ask
Finding a good plumber can feel like a bit of a gamble. Anyone can put “plumber” on a van, so how do you actually know who’s reliable? The good news is, you don’t need to be an expert yourself. You just need to ask the right questions.
Here are six worth asking before you book anyone.
1. Are You Gas Safe Registered?
Always ask this one, even if the job doesn’t involve gas. It’s a simple way to check a plumber takes qualifications seriously. If gas work is involved, this isn’t optional. It’s a legal requirement.
Why it matters: You can check any Gas Safe number yourself on the official register. A trustworthy plumber won’t mind you double-checking.
2. Do You Have Insurance?
Accidents happen, even to the best tradespeople. Public liability insurance protects you if something goes wrong during the work, like accidental damage to your home.
Why it matters: Without this, you could be left covering the cost of any damage yourself. Always ask before work starts, not after.
3. Will You Give Me a Written Quote?
A clear, written quote protects both of you. It sets out exactly what’s included, what it costs, and what happens if the job turns out bigger than expected.
Why it matters: Verbal quotes can shift later, sometimes without warning. A written one gives you something to point back to.
4. Who Will Actually Be Doing the Work?
Some companies send different tradespeople each time, or subcontract the job out entirely. Others, especially smaller or owner-operated businesses, have the same person handling everything from quote to completion.
Why it matters: Consistency matters more than people expect. It’s easier to trust someone who’s accountable for their own work, start to finish.
5. What’s Your Experience With This Specific Problem?
Plumbing covers a lot of ground. Leak detection under a timber floor is a different skill from fitting a bathroom suite. Don’t be afraid to ask directly whether they’ve handled your specific issue before.
Why it matters: A good plumber will tell you honestly if something’s outside their usual scope, rather than taking the job on regardless.
6. What Happens If Something Goes Wrong Afterwards?
Ask what guarantee or warranty comes with the work. A confident plumber should be happy to stand behind what they’ve done.
Why it matters: This one question tells you a lot. It shows whether they expect their work to last, or whether they’re hoping you won’t call back.
Trust Your Gut Too
Beyond these six questions, pay attention to how someone communicates. Do they explain things clearly? Do they answer your questions properly, or brush past them? These small signals often say as much as any qualification.
Looking for a Plumber You Can Trust?
We’re always happy to answer these questions upfront, before you book anything. As an owner-operated business, the person who quotes the job is the same person who shows up to do it. Get in touch, and we’ll talk you through exactly what to expect.
