Privacy Policy

1. Important Information and Who We Are

Dragon Plumbing & Gas Ltd is the controller and responsible for your personal data. If you have any questions about this privacy policy, please contact us using the details set out below.

• Full name of legal entity: Dragon Plumbing & Gas Ltd
• Website: www.dragongas.co.uk
• To submit a privacy request or inquiry, please visit our contact page: www.dragongas.co.uk/contact

2. The Data We Collect About You

As a service-based business, we only collect personal data that you voluntarily provide to us through our website forms. This may include:

• Identity Data: Full or partial names
• Contact Data: Email address, telephone number, and service address
• Service Data: Details about the services you are requesting

3. How Your Personal Data Is Used

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To process and respond to your specific service request
• To register you as a new customer in our Customer Relationship Management (CRM) system for future follow-up or service history tracking
• Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests

4. Cookies

We use cookies to analyze user behavior and improve our website experience. For detailed information on the cookies we use, please see our Cookie Policy at:

• Cookie Policy: www.dragongas.co.uk/cookies

5. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

• Information stored in our CRM is kept to ensure we can provide consistent service should you require assistance in the future

6. Your Legal Rights

Under UK data protection laws, you have rights in relation to your personal data:

• The right to request access, correction, erasure, or restriction of your data
• The right to transfer or object to processing
• To exercise these rights, please contact us via our contact page mentioned above

7. Third-Party Links

This website may include links to third-party websites. We do not control these third-party websites and are not responsible for their privacy statements.